FAQ's
How does the proximity card reader work?
Simply hold your key card over the scanner on the door to gain access. If the door does not open, please check that your membership is active and up to date.
How does access work when the facility is staffed?
The facility door remains locked at all times. Members are required to use their key card to enter, whether the gym is staffed or unstaffed. This helps keep the gym secure for everyone.
Why are there video cameras?
Video cameras are in place to help keep the facility secure and ensure a safe environment for all members.
What happens if I lose my key card?
f your key card is lost, a replacement can be purchased for $10 (non-refundable). If your key card stops working due to normal wear and tear, it will be replaced at no charge. Your initial key card is $10.
Can I share my key card?
Key cards are for individual use only and cannot be shared with others, including family or friends. This helps us keep the gym safe and secure for all members.
What happens during a power failure?
If the power goes out, the system will continue to operate on battery backup for a short period of time. If power is restored quickly, access will resume as normal. If the outage lasts longer, the system will shut down and members will not be able to access the facility until power is restored.
What happens if my membership expires?
If your membership expires, you will not be able to access the facility until it is renewed. Please be sure to keep your membership up to date to avoid any interruptions.
If two people arrive at the same time, does the door need to close between entries?
No. Both members must scan their key cards, but the door does not need to close between scans. Hearing the latch release is normal.
What if I want to bring a guest?
Guests are always welcome, but arrangements must be made in advance. Please contact the club during normal business hours before your visit so we can take care of the waiver and guest pass. A guest pass is $10 for the day. If you are wanting to get a week pass, please get ahold of us in advance.
*Members who allow guests to use the facility without completing these steps may be subject to membership suspension or cancellation.
What is the minimum age requirement to use the gym?
Members ages 14–16 may use the facility when accompanied by a parent or guardian, and a completed waiver must be on file.
Members ages 17–18 may use the gym independently provided a parent or guardian waiver is completed and on file.
How do I pay for my membership?
We offer several payment options for your convenience, including cash, check, PayPal, or monthly automatic payments (EFT).
Many members choose automatic payments because they’re easy and worry-free. Your monthly dues are billed automatically to a bank account, so you don’t have to remember to pay each month or risk your membership lapsing.
About us in numbers
13
YeArs
in the fitness industry
8000
Customers
an active network base
5400
square meters
total area of branches
70+
group programs
conducted per week
65+
fitness coaches
across the entire network
400+
units of equipment
from world-renowned fitness brands
