FAQs
How does the proximity reader work?
When you hold your key card close to the reader, your
ID number will be put into the database. The computer
will check to make sure that your membership is
current and if it is, it will release the door latch
allowing access to the facility. If your membership is
expired, it will not open.
How will it work when the facility is
staffed?
The same as it does when it is not staffed. Please
remember to always bring your key tag; it is your only
means of assessing and checking into the club. All
members have signed a waiver barring them from
opening the door for others.
Why are there video cameras?
They are there for security and your safety.
What happens if I lose my key tag?
If you lose your key tag, you must purchase a new one,
since it is your only access to the club. A replacement
key is $50 (non-refundable). We will replace your key
tag at no charge if it quits working due to normal wear
and tear. NOTE: Your first key is $25 ($20 of which is
refundable when you leave the gym and hand in your
card). Click here to pay for your Key Card.
May I share my key card?
NO. Your key card number specifically identifies you to
our database and you should never allow anyone to
use/borrow your key card including spouse, other
family members or friends. Doing so may result in
membership termination.
What happens during a power failure?
When the power goes out, our system will run on
battery backup for approximately 30 minutes, if the
power comes back on within 30 minutes, the system
will operate as usual. If the power stays off for over 30
minutes, the system will shut down and members will
not be allowed access to the club until the power is
restored.
What happens if my membership expires?
If your membership expires, the computer system will
not allow you access to the club. We strongly encourage
everyone to keep track of their memberships. Click here
to pay for your membership online.
If two people show up to work out at the
same time, does the door have to close in
between them?
No. Although you do both have to swipe your cards,
the door does not need to be closed to register the
second person's card. You will still hear the door latch
release, which is normal.
What if I want to bring a guest?
Please call the club during staffed hours at least 24
hours before you bring a guest, to work out details
about having them sign a waiver and paying for their
visit. DO NOT bring a guest without notifying the club
staff first. Click her for contact information.
What is the minimum age requirement to
use the gym?
Minor member's aged 14-16 years may use the facility
only when accompanied by a parent/guardian and the
parent/guardian has completed a waiver on file for the
minor. Minor members 17-18 years old may use the
gym facilities up until 10 pm as long as a waiver has
been completed by the parent/guardian for the minor.
How do I pay for my membership?
When you decide on a membership package you may
decide to use our EFT (electronic funds transfer) or
paid in full. Many members feel EFT method is the
most convenient. With EFT you may choose to have
your membership dues issued through your bank
checking account or your credit card and your monthly
dues will be automatically paid. The best feature by far
for the EFT payments are your guaranteed monthly
membership rates. What this means is that you keep
your same rate regardless of any future rate increases.
Click here to sign up and pay for your membership
online.
How do I join?
Click here for directions on how to join.